JENMAN African Safaris

Guide Workshop 2011

/
/
Guide Workshop 2011

Each year we host a guide’s workshop for all of our current and future guides. The purpose of this is to train our guides with new procedures and to ensure that we continue to have a very high standard and level of guides (which we always do).

A JENMAN Guide is a truly multi-faceted individual who is required to drive our guests safely over what can be thousands of kilometers in a single safari. At the same time our guide needs to inform and educate our guests on a wide range of subjects. He or she has to constantly manage the timings of the safari in order to ensure that the group have frequent breaks and yet still arrive at their destinations with enough time to fully appreciate the local attractions. Our guide needs to cater for the guests meals, manage the trip finances, deal with various border formalities, maintain his or her vehicle, deal with any hiccups on the safari and through it all be affable, attentive and informative.

And this is why we host a guide’s workshop! This year we hosted a very successful workshop and below are some comments from Jenman Staff who attended the workshop;

Claudia, one of our Jenman Madagascar Safaris guides.
Claudia, one of the JENMAN Madagascar Safari guides

Antoinette (HR Manager): I was there to introduce the HR department to the guides. I told them what my daily duties are and also how I could be of assistance to them. I thought the guide workshop was great way for the guides to get to know everyone that works in the office and also to make them feel part of the Jenman team. It was a good opportunity for me to also meet all of our guides.

Lisa (E-Marketer & Website Editor): I went to the guide workshop to chat to the guides about my role in Jenman and how the Marketing department works. I must admit I was pretty nervous to chat and present to them for a full hour but I was so surprised…. had such a great time! The guides were fantastic and seemed very interested in Marketing. Afterwards, I stayed around a bit and chatted to them some more – they all commented on how much they were enjoying the guide workshop and how they were having a lot of fun. Well done Ops!

Hilka (Assistant Reservations Manager): The reason I attended the guide workshop, was to introduce my role as Assistant Reservations Manager and the members of my team to the Jenman Guides, and to discuss the degree & importance of close interaction between the sales consultants and our guides, who play a such a vital part in the success of our tours. It was great to put faces next to the names we so constantly deal with. Our guide workshop is such a success each year and I look forward to playing my part in the next ones to come. Thank you to Wayne, Jo and Olivia for organizing such an important event!

Kirsty (Product Developer for Southern Africa): This was the first guide workshop I have attended and I wasn’t sure what to expect and was extremely nervous to stand up in front of a group of 30 men and tell them what I do! I went along to explain the product side of things, why we select certain properties over others, why we operate certain routes, the importance of their feedback etc. Once there I was pleasantly surprised at how interested they were and at the great input they gave and hints on how to improve some of our current tours. I definitely think it was beneficial to all concerned, and the workshop is one of the many reasons our tours are so successful.

Liz (Assistant Groups Manager): I assisted with training the guides in Explore tours. This was quite an intensive course covering all the Explore procedures and the history behind the company. It was a great few days and a very effective way of the guides bouncing idea off each other and discussing possible problems and solutions.

Build Your Trip

With the power to specify your travel dates, the number of travelers in your party, and your preferred destinations, we’ve made it incredibly convenient for our travel consultants to curate the perfect expedition for you.

Night Sky Stars

Beneath the Stars on Safari

Being forced to travel within, to truly observe the relationships and dynamics around us, we have been able to evaluate what makes us happy. Without the movement and distraction of everyday life, we have had time to sift through our thoughts, focus on our growth

Garth Jenman & Katja Quasdorf

The History of JENMAN

How did Jenman go from a two-person-and-a-dog company to having 100+ employees? We interviewed Garth Jenman, Managing Director of Jenman African Safaris, and Katja Quasdorf, Product and Marketing Director, to find out. What made you start your own travel company? Garth: After travelling in Africa, South

Madagascar, Île Sainte-Marie

Getting around Madagascar is Half the Fun!

If you were asked to describe an island paradise, we’re pretty sure that all of the words you chose to use could likewise be used to explain Madagascar. The Indian Ocean’s island home to lemurs, baobabs, tropical rainforest, stretches of beach, desert and more, Madagascar

Matetsi River House Private Villa, Victoria Falls

Private Safaris & Tours

Private safaris and tours are designed to provide itineraries with amazing wildlife and adventure experiences. JENMAN Select offers personalised itineraries with exceptional service and accommodation. This luxury category offers privately guided custom tours in exclusive and remote areas of Africa. With itineraries of up to 10

Need Help?

Get in touch with our experienced consultants, dedicated to curating your ideal African safari. Let us guide you towards the perfect destination, ensuring your trip is nothing short of extraordinary.

JENMAN African Safaris

Stay Connected